Contact us

Our Shops

You are most welcome to contact any of our shops directly. You will find contact details, locations and opening hours on the Our Shops page.


General Customer Services

For questions about our menswear (whether relating to products, services or online orders), please email menswear@favourbrook.com or telephone +44 (0)20 7493 5060.

For questions about our womenswear (whether relating to products, services or online orders), please email womenswear@favourbrook.com or telephone +44 (0)20 7491 2331

For questions about our waistcoat and accessories boutique (whether relating to products, services or online orders), please email waistcoats@favourbrook.com or telephone +44 (0)20 7499 1921


Press and PR

Please direct any press or PR enquiries to our press agency, LM Communications:

LM Communications
First Floor
45-46 Albemarle Street
London W1S 4JL

Email info@lm-communications.com or telephone +44 (0)20 7491 9945.

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!